Zweck Australia Return Policy
At Zweck Australia, every piece is crafted with care, purpose, and exclusivity. Because many of our designs are one-of-a-kind or made in very limited numbers, we want you to feel completely confident in your purchase.
Returns & Exchanges
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We accept returns within 14 days of delivery.
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To be eligible, items must be unused, unworn, unwashed, and in original condition with tags still attached.
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For hygiene reasons, earrings and intimate garments cannot be returned.
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Because of the exclusivity of our pieces, exchanges are subject to availability. If your requested size or style is not available, a refund or store credit will be offered.
Refunds
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Once your return is received and inspected, you’ll be notified by email.
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Approved refunds will be processed to your original method of payment within 5–7 business days.
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Shipping costs are non-refundable.
Return Shipping
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Customers are responsible for return shipping costs, unless the item is faulty or incorrect.
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We recommend using a trackable shipping service to ensure safe return of your item.
Faulty or Incorrect Items
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If you receive a faulty or incorrect item, please contact us within 7 days of delivery. We will arrange repair, replacement, or full refund at no cost to you.
How to Initiate a Return
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Email us at info@zweckaustralia.com with your order number and reason for return.
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We’ll provide return instructions and shipping details.
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Pack the item securely and return it within 7 days of receiving instructions.
✨ Note: As a boutique fashion house, Zweck pieces are designed in limited editions or as one-offs. We encourage mindful purchasing to ensure you truly love the piece you select.
If you are unsure wether you are entitled to a (partial) refund do not hesitate to contact us by chat or email info@zweckaustralia.com
